Refund policy

Returns address:

Returns department
House of Country
Old Farm Lane
306 Clabby Road
Tempo
BT94 3FD

We hope you are delighted with your order. However, if it is not suitable, just send it back to us within 28 days and providing it is in its original condition with tags attached, we’ll gladly refund or exchange it for you.

• Please return to the returns address. We recommend you obtain proof of postage.
• Once we have received your returned item(s), we will process it as quickly as possible. However, if we’re really busy, it can take up to 7 days from the date of receipt. Should you have any queries about the status of your return, please email us.
• We hope that your order arrives in one piece, but in the event of any items being faulty; we will either refund or exchange the items for you. If you receive any broken crockery, don't worry about returning it to us, just send us a photo to (email address) and we'll either exchange or replace the item(s) for you.
• If you are returning items that are not faulty, then the cost of returning the product to us is your responsibility.
• Before returning any undamaged or non-faulty items to us, we do ask that it is in the same condition as when you first bought it, ensuring the tags are still attached.

Please ensure you have taken reasonable care to make certain that it is returned safely and not damaged in transit. Please include original packaging where possible.